This training enables you to communicate clearly and to respond empathically to your interlocutor. This will help you achieve your goals and build quality relationships. This skill is essential in all types of consultation within your organization. Think of work meetings and performance interviews, identifying and discussing work pressure and stress, giving and receiving feedback, discussing expectations about responsibilities and authorities, …
Communicating clearly and being accessible to employees also leads to better leadership. Conflicts occur less often, can be discussed more quickly and solutions are more supported by everyone.